{"id":267406,"date":"2025-12-20T06:07:58","date_gmt":"2025-12-20T06:07:58","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/helplane-chat\/"},"modified":"2025-12-20T06:07:54","modified_gmt":"2025-12-20T06:07:54","slug":"helplane-chat","status":"publish","type":"plugin","link":"https:\/\/ne.wordpress.org\/plugins\/helplane-chat\/","author":23422774,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.0.0","stable_tag":"1.0.0","tested":"6.9.4","requires":"5.0","requires_php":"7.4","requires_plugins":null,"header_name":"HelpLane Chat","header_author":"HelpLane","header_description":"Add HelpLane live chat widget to your WordPress site. Automatically identifies logged-in users and syncs WooCommerce customer data.","assets_banners_color":"","last_updated":"2025-12-20 06:07:54","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/helplane.io\/integrations\/wordpress","header_author_uri":"https:\/\/helplane.io","rating":0,"author_block_rating":0,"active_installs":0,"downloads":126,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"helplaneio","date":"2025-12-20 06:07:54"}},"upgrade_notice":{"1.0.0":"<p>Initial release of HelpLane Chat for WordPress.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3424077,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3424077,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"Plugin settings page","2":"Chat widget on your site"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[5707,2369,4049,2379,286],"plugin_category":[41,45,47],"plugin_contributors":[252531],"plugin_business_model":[],"class_list":["post-267406","plugin","type-plugin","status-publish","hentry","plugin_tags-chat","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-live-chat","plugin_tags-woocommerce","plugin_category-communication","plugin_category-ecommerce","plugin_category-education-and-support","plugin_contributors-helplaneio","plugin_committers-helplaneio"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/helplane-chat\/assets\/icon-128x128.png?rev=3424077","icon_2x":"https:\/\/ps.w.org\/helplane-chat\/assets\/icon-256x256.png?rev=3424077","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p>HelpLane Chat adds a powerful live chat widget to your WordPress site, enabling real-time customer support directly from your HelpLane dashboard.<\/p>\n\n<p><strong>Features:<\/strong><\/p>\n\n<ul>\n<li>Easy setup - just enter your Brand Token<\/li>\n<li>Automatic user identification for logged-in users<\/li>\n<li>WooCommerce integration - see customer order stats<\/li>\n<li>No coding required<\/li>\n<li>Lightweight and fast<\/li>\n<\/ul>\n\n<p><strong>For WooCommerce Stores:<\/strong><\/p>\n\n<p>When WooCommerce is active, the plugin automatically passes customer data to HelpLane:\n* Customer order count\n* Lifetime value (total spent)\n* Currency<\/p>\n\n<p>This helps your support team provide better, more personalized assistance.<\/p>\n\n<h3>External services<\/h3>\n\n<p>This plugin connects to the HelpLane service to provide live chat functionality on your WordPress site.<\/p>\n\n<p><strong>Service Provider:<\/strong> HelpLane (helplane.io)<\/p>\n\n<p><strong>What data is sent and when:<\/strong><\/p>\n\n<ul>\n<li>The chat widget script is loaded from <code>chat.helplane.io<\/code> when any page on your site is viewed<\/li>\n<li>When a visitor opens the chat widget, their messages are sent to HelpLane servers<\/li>\n<li>For logged-in WordPress users, the following data is automatically sent to identify them:\n\n<ul>\n<li>User ID<\/li>\n<li>Display name<\/li>\n<li>Email address<\/li>\n<\/ul><\/li>\n<li>When WooCommerce is active, additional customer data may be sent:\n\n<ul>\n<li>Order count<\/li>\n<li>Total lifetime value (amount spent)<\/li>\n<li>Currency<\/li>\n<\/ul><\/li>\n<\/ul>\n\n<p><strong>Service links:<\/strong><\/p>\n\n<ul>\n<li><a href=\"https:\/\/helplane.io\">HelpLane Website<\/a><\/li>\n<li><a href=\"https:\/\/www.helplane.io\/terms\">Terms of Service<\/a><\/li>\n<li><a href=\"https:\/\/www.helplane.io\/privacy-policy\">Privacy Policy<\/a><\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>Upload the <code>helplane-chat<\/code> folder to the <code>\/wp-content\/plugins\/<\/code> directory<\/li>\n<li>Activate the plugin through the 'Plugins' menu in WordPress<\/li>\n<li>Go to Settings &gt; HelpLane Chat<\/li>\n<li>Enter your Brand Token from your HelpLane dashboard<\/li>\n<li>Save settings - the chat widget will now appear on your site!<\/li>\n<\/ol>\n\n<p><strong>New to HelpLane? Create a Free Account:<\/strong><\/p>\n\n<ol>\n<li>Go to <a href=\"https:\/\/helplane.io\">helplane.io<\/a> and click \"Get Started Free\"<\/li>\n<li>Create your account (no credit card required)<\/li>\n<li>Complete the quick setup wizard to create your first brand<\/li>\n<li>Your Brand Token will be shown in Settings &gt; Chat Widget<\/li>\n<\/ol>\n\n<p><strong>Already Have a HelpLane Account? Get Your Brand Token:<\/strong><\/p>\n\n<ol>\n<li>Log in to your <a href=\"https:\/\/app.helplane.io\">HelpLane dashboard<\/a><\/li>\n<li>Click the gear icon to open Settings<\/li>\n<li>Select \"Chat Widget\" from the menu<\/li>\n<li>Copy your Brand Token from the \"Install Widget\" section<\/li>\n<li>Paste it in the plugin settings<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id='where%20do%20i%20get%20my%20brand%20token%3F'><h3>Where do I get my Brand Token?<\/h3><\/dt>\n<dd><p>Log in to your HelpLane dashboard and go to Settings &gt; Chat Widget. Your Brand Token is displayed there.<\/p><\/dd>\n<dt id='will%20this%20slow%20down%20my%20site%3F'><h3>Will this slow down my site?<\/h3><\/dt>\n<dd><p>No. The widget script loads asynchronously and won't block your page from loading.<\/p><\/dd>\n<dt id='does%20it%20work%20with%20woocommerce%3F'><h3>Does it work with WooCommerce?<\/h3><\/dt>\n<dd><p>Yes! When WooCommerce is active, the plugin can automatically pass customer order data to help your support team.<\/p><\/dd>\n<dt id='can%20i%20hide%20the%20widget%20on%20certain%20pages%3F'><h3>Can I hide the widget on certain pages?<\/h3><\/dt>\n<dd><p>Yes, you can configure hidden URLs in your HelpLane dashboard under Chat Widget settings.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<li>Automatic user identification<\/li>\n<li>WooCommerce integration<\/li>\n<li>Settings page with easy configuration<\/li>\n<\/ul>","raw_excerpt":"Add HelpLane live chat widget to your WordPress site with automatic user identification.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/267406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=267406"}],"author":[{"embeddable":true,"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/helplaneio"}],"wp:attachment":[{"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=267406"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=267406"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=267406"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=267406"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=267406"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/ne.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=267406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}